Our Craftsmanship & Gemstone Promise
We're a small, designer-owned studio and we put a lot of heart into every piece we make. We also get to know our clients well — so if something doesn't seem right with your jewelry, please just reach out. We'll always do our best to make it right.
That said, jewelry is worn close to the body and goes through a lot of daily life with you, and it can be genuinely hard to tell if an issue is caused by a manufacturing defect or everyday wear. What we can promise is that we stand behind the quality of our work — but we can't take responsibility for how a piece is worn, stored, or cared for over time.
For the first year after purchase, we'll cover any structural repairs that we believe are related to how the jewelry was made. Things like loss, theft, or damage from wearing are outside of what we're able to cover, and we'd really encourage you to look into jewelry insurance through Jeweler's Mutual or as a rider on your homeowner's policy — it's worth it for jewelry you love.
On the gemstone side, we'll replace any small diamonds under 0.08ct (2.7mm or smaller) that wiggle free within the first year, free of charge. A note on colored stones: they're softer than diamonds and a little more vulnerable to the bumps of everyday life, so a little extra care goes a long way.
Every gem we use is natural and ethically sourced — no synthetics, no simulants, no man-made gems. We work with colored gemstones and diamonds that have minimal, industry-standard treatments only, and we'll always be upfront with you about what those are. We believe you should know exactly what you're buying.
FAQ
Jewelry Services & Repairs
Yes — we repair most gold and platinum jewelry. Visit our Repair & Restoration page for a full overview of what we offer and any limitations that may apply.
Yes, we resize most gold and platinum rings. We do not resize sterling silver rings. Head to our Repair & Restoration page for details.
We do! Think of it as a full spa day for your jewelry — we polish and clean the jewelry first, then finish it with a bright white rhodium plating. It makes white gold look brand new.
We offer limited repair services for sterling silver. Please contact us directly to discuss your specific piece and we'll let you know what's possible.
Yes! We offer this as a complimentary service so stop in anytime and we'll clean and inspect your jewelry at no charge.
Watch batteries aren't something we offer — it’s best to head to a dedicated watch repair shop for that.
Custom Design & Redesign
Absolutely — this is one of our specialties. We love breathing new life into pieces that deserve a fresh start. Head to our Custom Design page to learn more and get in touch.
In most cases, yes. Visit our Repurposing page for details. Please note: we don't evaluate or advise on gems purchased online unless an appraisal is requested.
We won't reproduce another designer's work directly, but we're happy to use photos or inspiration pieces as a starting point for something original and uniquely yours.
Yes, if you own the logo or brand — or have the rights to use it — we'd be glad to explore how it could become a wearable piece. Reach out and let's start the conversation.
Buying, Selling & Appraisals
We'd love to. We'll sit with you and sort through everything, offering guidance on what you have and which jewelry items are worth pursuing a formal appraisal for. Our advisory time is billed at $200/hour (in 15-minute increments) and is separate from any appraisal fees.
Yes. We appraise most gold and platinum jewelry, engagement rings, and heirloom pieces. We do not appraise watches. Head to our Appraisals page for full details on the process and pricing.
Yes! Repurposing inherited gems into new jewelry is something we truly enjoy. Visit our Repurposing page for more information, or come in and let's talk through the possibilities.
Yes! Bring in your gold, platinum, or any karat metal jewelry and we'll inspect it and make you a cash offer — or a trade-in credit toward a purchase if you'd prefer.
Sometimes. We're selectively interested in natural diamonds of 0.50ct or larger that fit our quality and inventory needs. Reach out and we can take a look.
Shipping & Distance Clients
Yes — we ship throughout the United States and can discuss international shipping on a case-by-case basis. Visit our Shipping Policy page for full details on carriers, insurance, and packaging requirements.
In most cases, yes. That said, we do have some limitations on how we return repaired pieces and often prefer in-store pickup for higher-value items. Check our Repair page and Shipping Policy for specifics, or contact us to talk through your situation.
Gemstones & Sourcing
Yes, and we prefer it that way. Here's why we source all our own gems rather than working with stones clients bring in from elsewhere:
- Ethics & transparency — We're members of AGTA and AGS and have cultivated direct relationships with international gem brokers whose sourcing practices we know personally.
- Quality assurance — We carefully evaluate every gem's characteristics, cut quality, and suitability for the specific design before acquiring it.
- Budget-conscious selection — We'll search for the best options within your budget and walk you through the trade-offs so you can make a confident decision.
For more information on our policies please visit our Terms of Service, Shipping, and Return & Refunds pages.